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Architectural Exteriors, Inc. /Hippo Roofing/ William B Stillwell were contracted by me to replace my roof. When "completed" I removed the soffiting and found that quite a few truss tails were rotted away and multiple sections of the roof decking needed to be replaced and were not. I called them back to rework the these unacceptable areas which they did, horribly and then tried to bill me for their work which I refused to pay until a quality inspection was done by them. Their person never did come out to check the work. Fast forward to the present and I have rotten wood under the eves that I am having to replace and in doing so I found that when they did the rework they cut out the membrane, which I paid extra for in place of felt, and did not put back in place so now the nails have rusted away and my roof is rotting and leaking and I will have to have it redone again.


On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use:

(1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-20110120217289.html

(2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 20130427403892.html

(3) http://hippo-roofing.pissedconsumer.com/horribleexperience-20130809437817.html

(4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 20140223476817.html

(5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-20140707507268.html

(6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-20140905530208.html

(7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 20150110580895.html

(8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-20080827132935.html

(9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-20160209786917.html

Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules.

I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo.

Dated: May 23, 2016

Review about: Hippo Roofing Roofing.

Reason of review: Damaged or defective.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

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Please take notice that Complainant has initiated a Complaint against this Post due to alleged violations of Pissed Consumer’s Terms of Use (http://www.pissedconsumer.com/tos.txt) pursuant to Pissed Consumer’s Legitimacy Verification Program.To receive a copy of the Complaint send an email that includes the review number for this Post to lvp@pissedconsumer.com requesting a copy.

You, the Poster, have a right to respond to the Complaint to establish the truth of the Post’s statements. If you intend to respond, you have 20 days from the date this Notice was posted to answer the Complaint. The Answer Form (https://s3.amazonaws.com/pissedconsumer/legal/LVP+Answer+Form.pdf) must be submitted to lvp@pissedconsumer.com within 20 days of this Notice was posted.

Failure to submit an Answer within 20 days waives your right to participate in the Legitimacy Verification Program as to this particular Complaint.

All Legitimacy Verification Program disputes are decided by an independent attorney who is not employee of Pissed Consumer and whose firm has contracted with Pissed Consumer to provide attorneys who will serve as Third-Party Neutrals in conformity with the rules of the Legitimacy Verification Program.Pissed Consumer WILL NOT reveal your identify or email address to Complainant without your express consent or pursuant to a subpoena or court order.

For more information regarding the Legitimacy Verification Program,...

LVP ID: 16-DHP0011

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