Architectural Exteriors, Inc. /Hippo Roofing/ William B Stillwell were contracted by me to replace my roof. When "completed" I removed the soffiting and found that quite a few truss tails were rotted away and multiple sections of the roof decking needed to be replaced and were not. I called them back to rework the these unacceptable areas which they did, horribly and then tried to bill me for their work which I refused to pay until a quality inspection was done by them. Their person never did come out to check the work. Fast forward to the present and I have rotten wood under the eves that I am having to replace and in doing so I found that when they did the rework they cut out the membrane, which I paid extra for in place of felt, and did not put back in place so now the nails have rusted away and my roof is rotting and leaking and I will have to have it redone again.
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL
(1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-20110120217289.html
(2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 20130427403892.html
(4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 20140223476817.html
(5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-20140707507268.html
(6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-20140905530208.html
(7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 20150110580895.html
(8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-20080827132935.html
(9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-20160209786917.html
Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules.
I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo.
Dated: May 23, 2016
Review about: Hippo Roofing Roofing.
Reason of review: Damaged or defective.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.