In 2016 we had a new metal roof put on. In the contract they were supposed to fix any wood rot that they found.
Now, less than 3 years later, we are getting ready to sell this house and found that they did not replace the wood rot that they found. They covered it with a board! We called, texted pictures, someone came out and took more pictures. That person identified spots on top of the roof that we did not see.
Then the person that came out to take pictures called us and relayed that the production manager said that it doesn't fall within warranty. There was no proof that they did that, because of the timeframe. Upon numerous phone calls, they have yet to call us back. I'm currently waiting on a callback from a lawyer because this has to stop!
They do substandard work and don't care about the quality of their work, customer service or customer satisfaction. Anyone needing a new roof, stay far away from Hippo Roofing!!
Product or Service Mentioned: Hippo Roofing Roofing.
Reason of review: Bad quality.
Preferred solution: Fix what was supposed to be fixed in the first place. Honor the workmanship guarantee. .
Hippo Roofing Cons: Poor quality workmanship.
Store Location: Melbourne, Florida